Fiber Transport Tech, Qwest, Yakima, Washington

DS10060001 -- Sr Operations Tech
Sr. Operations Technician
Work Group: National Network Services
[url]http://internalcareers.qwest.net/viewjob.html?erjob=105404&eresc=ERNOTIFY [/url]

Qwest Communications International Inc. (NYSE:Q) is a leading provider of voice, video, and data services. The company's employees are committed to the "Spirit of Service" and providing world class services that exceed customers' expectations for quality, value and reliability. Customer satisfaction and winning customer's continued business and loyalty is what helps make our company what it is today.



Classification: Regular Full time – employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time.

Salary Grade: I03

Location: Yakima, WA



Job Description:

* Proactively identifying and resolving customer and network
trouble.
* Work with various customers, LECs, CLECs, collocation
customers, vendors, contractors and Qwest Control Centers.
* Able to use a PC/laptop and associated programs. Basic
knowledge of MS Office & MS Outlook
* Performs work associated with Trouble Tickets, Change
Management tickets and MOP's (Method of Procedure)
* Accurately maintains site inventories, i.e. CATS, C-Spares,
Fiber Assignments
* Performs housekeeping on all assigned areas / site
* Utilize and perform admin duties on all modules: WFA,
TIRKS,WDS, SIS, CATS, EZ Systems, E-Site
* Report Functions include weekly activity reports, vehicle
logs, time sheets. Must be accurate and submitted on time
* Initiate and provide input on engineering plans for
construction work on or around Fiber Optic Cable
* Competent in all duties/tasks during restorations and hot-cuts
at work location or in sites.
* Read and interpret As-Built drawings, provide updates as
necessary
* Perform cable locate functions, by utilizing locating wands
and As-Built drawings
* Supervise construction work on or around fiber optic cable
* Performs route surveillance
* Supervise contract personnel as necessary
* Performs remote access via telnet or direct connect to
transport equipment to determine possible troubles and propose
course of action to correct deficiencies
* Competent in testing and troubleshooting of DS3 to OC-192
optical circuits, and the use of associated test equipment
* Perform routine & complex maintenance on various transport
equipment
* Escort vendors, contractors, and IRU customers
* Able to construct, install, and test DS3 & optical patch cords
for a X-connect
* Performs circuit pack level troubleshooting under direction of
NCC
* Uses vendor's technical manuals or CD's to find pertinent
information regarding operation / maintenance of transport
equipment

Qualifications:

* Strong technical and troubleshooting skills on the network
systems and/or maintenance activities. Both inside & outside
plants.
* Resolves complex network circuit problems involving power,
network hardware and software, and environmental support
system.
* Use software and hardware tools to identify, diagnose, and
resolve network status and problems.
* Maintain a valid state operator's license and satisfactory
driving record in accordance with applicable laws and Qwest's
Fleet vehicle safety program.
* You should be able to work independently without supervision
but also work within a team providing support to others when
needed.

Work Environment:

* Position requires performing clean up, working with power,
lifting boxes and equipment.
* Driving long distances and maintaining a com