Telecommunications Analyst - Avaya - Montana

Do you love the outdoors and the beauty nature has to offer? Do you love Hunting or Fishing? Are you looking for an employer that you can retire with like our Mothers and Fathers did? Are you looking for an opportunity to work for someone who values their employees and promotes the proper blend of family and work life? Do you want to work with a Search Consultant that actually came from the Telecommunications industry?

If you’ve answered yes to any of the questions above, then we need to talk. We have been asked by the client to seek out a talented Telecommunications Analyst to join their team. Location Helena, MT.

As a Telecommunications Analyst with Avaya PBX knowledge, you will work collaboratively in the voice network architecture design, implementation, maintenance, and administration of an evolving PBX (both VoIP and TDM), including voicemail infrastructure, call center technologies, and support of adjunct technologies within our clients enterprise telecommunications services department. You will also support the client by providing operational trouble-shooting, problem analysis, and resolution along with serving as the technical resource for complex voice network and technology problems.

The successful Telecommunications Analyst needs to have the following attributes and abilities:

*Being an innovative and resourceful self-starter with demonstrated ability to work independently
*Willing to provide customer service that is over and above their call of normal duties
*Paying attention to detail
*Being able to multi-task and prioritize
*Having outstanding written and verbal communication skills
*Demonstrated customer service skills with the emphasis of team work
*Championing the corporate vision and values

The ideal candidate will possess:

*Bachelors' degree in Computer Science or related field of study, plus six years technical telecommunications of experience or an equivalent combination of education and experience
*Experience with Avaya Telephone Switches running in both a VOIP and TDM (G3, G3R, G3si, S8300, S8500, S8700, etc.)
*Experience supporting a Voice Network to include PBX, Call Flow, Screening, Transmission Facilities, Peripheral Equipment, Voicemail, Call Center, etc.
*Experience dealing with LEC and Long Distance Carriers for ordering, provisioning and support
*Experience with implementing VOIP solutions in a call center
*Experience with Interactive Voice Response Units (IVR) would be considered a plus.

The client offers an excellent starting salary, an exceptional benefits package including medical, dental, vision, and prescription coverage, 401k with company match, retirement plan, vacation and personal time, tuition reimbursement, wellness program, and paid time off for community service activities. They are also offering solid Relocation Plan.

Visit us on the WEB at www.catapultresources.com Send a WORD version of your resume to jobs@catapultresources.com